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SXSW Interactive 2009: Tony Hsieh, CEO of Zappos.com talks about Company Culture and Customer Service as he delivers his key …

During SXSW interactive 2009 in Austin,TX the CEO of Zappos.com, Tony Hsieh talks about how Zappos uses Twitter to build …

Tony Hsieh customer service story from his Opening Remarks speech at SXSWi 2009

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