Tendenci's Free Trial Refund Policy

Tendenci offers a free 30-day trial to create, customize, and use a website built on the Tendenci Membership Management Software. If you do not want to continue using your Tendenci website account, simply export any content on your website before the end of the 30-day trial period and contact our team. We will automatically shut-off account access and delete your trial website after the 30 day period has ended.

To continue using your Tendenci website account, simply carry on. The credit card used to sign up will be billed monthly at the pricing plan you selected. You can read more about our pricing plans at http://tendenci.com/pricing/.

Tendenci Recurring Billing Refund Policy

Your credit card will be charged every 30 days beginning immediately after your free trial period ends. 

We require a 30 day notification of your desire to cancel and cease billing if you want to avoid being charged for the next month. Once you cancel you won’t be charged again. Tendenci does not offer pro-rated refunds for partial months.  

How Do I Cancel My Account?

You can cancel your account at any time by completing the form at http://tendenci.com/forms/account-update-change-request/.  We recommend you export your website content prior to cancellation. We are not responsible for any data loss after you have cancelled your account and we have stopped billing charges to your credit card.

You will receive an email confirmation of your cancellation.  Please save this email for your records as we will refer to the information in that email when determing your date of cancellation, when to stop billing your credit card, and when your website will be shutoff and deleted.