In order to streamline the invoicing process for our clients and our internal team, we are implementing a better way to manage your account and payments online. By switching to our new online, paperless account management tools, you can manage your account easily and reduce costs and time spent mailing in payments every month.
NOTE: We will be switching all clients to the new online system and will require a monthly administrative fee in order to accept payments by check effective January 1, 2013.
You should have received a letter through mail and email with login information to log into the Tendenci recurring payment portal.
Step by Step Instructions on Setting up Your Recurring Payment Information
1. Log in to tendenci.com/rp - if this is your first time logging in, you will need to set a password by clicking "Click here to reset your password"
Your username is the email address that you received the notification to enter your credit card information from Tendenci.
If this is your first time to login or you have forgotten your password, then you will need to reset your password. Below the login is a link to "Click here to reset your password".
Reset Your Password
Enter your email address that you received the request to update your payment information at and click the "Reset my password" button.
You'll receive an email with a link that will let you go and reset your password from DO-NOT-REPLY-TENDENCI@schipul.net. Open the email, click on the link and you will be asked to enter a new password, and confirm your password:
After you have changed your password, you will be asked to log in again. Use your email address as the username and the password you just created to login.
Didn't receive credentials? Email our support team for help getting set-up with your account payment profile.
2. When you log in, you will see your Recurring Payment dashboard. Verify that this information is correct.
The "Overview" tab will be selected.
Under Recurring Billing Settings you will see your monthly hosting amount and tax information, and what day your credit card will be charged each month.
If any of this looks incorrect, or you would like to request a different day of the month to be billed - please call us at (281) 497-6567 & ask for Vanessa in the Accounting Department
3. Once you have verified the Recurring Billing Settings, click the blue button "Add Payment Method"
A light box will pop-up for you to enter your Credit Card detais. Fill out your credit card number, the expiration date of your credit card and the credit card's security code. Then, fill out the billing information and Click "Save" to save this information.
** Please note: Your credit card information is NOT stored on our website. The information is protected by and accessed through Authorize.Net's PCI-compliant Customer Information Manager (CIM) API.
To Change Your Contact Info
When you are logged in to your account at tendenci.com/rp, you will see the full name and email address that we have designated as the accounting contact for your account. Click the name of the profile to see the full contact info associated with this account and make any changes to this user profile if needed.
Clicking the name above takes you to the User's profile page. To make any changes, hover over the "Users" tab at the top and click "Edit User Profile."
Make your needed changes and click "Save." Note that you can also change your username and password from this screen in Section F.
View Transactions, Invoices, and Receipts
Once you have this payment set up, you can log back in to yoru account and make changes to your contact information and billing details as needed.
You can click the "Invoices" tab to view all of your Invoices and the status of any unpaid balances:
The Invoices main view shows you the billing cycle for the invoice, the amount, due date and date payment was received, if paid or not (Y/N), and the invoice number with a link to view the full invoice.
You can click the "Transaction History" tab to view all of your transactions that have been processed through the online payment system:
The Transaction History main view displays a list of every payment that we have processed through your credit card. You can see the date of the transaction, the invoice number with a link to the full invoice, total amount processed, results of the transaction attempt (Success, Failed) and a reason if failed, plus view and print receipts of the payment transactions.
24-Hour Hassle-Free Access
The new online payment portal gives you 24-hour access to all of your invoices and receipts. You'll also receive email notifications of pending transactions and a receipt when your payment has been processed. This means no more lost invoices in the mail or having to deal with check-processing delays.
We appreciate you as a Schipul client and want to make our systems as easy to use as possible. If you need any assistance with recurring payment setup, please contact our accounting department directly with any questions by calling (281) 497-6567 or emailing accounting at schipul dot com.