Our offices will be closed Monday, May 28 in honor of Memorial Day
as we recognize and remember the sacrifice of those who lost their lives while serving in the United States Armed Forces.
With unending gratitude - Tendenci

 

E-mail Failure

Register or login to post to the forum.
05 Jun, 2016 11:55

Hi,

I've been developing a tendenci site, and am now trying to scale it up. All seemed to have gone well but e-mail functionality has been lost.

I can send e-mail fine from a python manage.py shell using;

>>>from django.core.mail import send_mail
>>>send_mail('Subject line', 'Message Body', 'tester@YOURHOST.com', ['YOUREMAIL@somehost.com'], fail_silently=False)

But when i try and send a newsletter from webbrowser it states

"Email relay is not configured properly. Newsletter cannot be sent."

Is there a common error in the settings that prevents the site from sending mail when django can?

Thanks

Iain

Edited 05 Jun, 2016 11:56
10 Jun, 2016 09:18

Hi Iain,

The newsletter uses separate settings for email. Please check if you have the following settings setup in your conf/local_settings.py.

NEWSLETTER_EMAIL_HOST = '<email-host>'
NEWSLETTER_EMAIL_PORT = <email-port>
NEWSLETTER_EMAIL_HOST_USER = '<email-host-user>'
NEWSLETTER_EMAIL_HOST_PASSWORD = '<email-host-password>'

Thanks, Jenny

10 Jun, 2016 09:19

I'll check if we have that documented and update the doc if not.

19 Jun, 2016 02:23

Thanks -all sorted.

Is it also worth putting the above in the settings file just # it out (just another prompt to add the settings in)

BW

Iain

23 Sep, 2016 19:55

Glad this is resolved. Adding all of the challenges of email delivery to one giant help file here:

https://www.tendenci.com/help-files/tendenci-forms-email-notifications/